Returns
Our return policy lasts 30 days. You can return items within 30 days of receiving them.
Not every item can be returned. To return an item, it must be as you received it.
It should be unworn or unused. It must be in the original packaging.
You need the receipt or proof of purchase. Items bought at full price can be returned. Items bought on sale or during a promotion cannot be returned.
To start a return, email us at office@necktheatre.com
After we approve your return, we will give you the address of the correct warehouse and service team of your state or city. Return must be sent to this specific address.
We will send you a label for return shipping. We will also send instructions on how to return your package.
DO NOT send items back without getting approved from us first.
If you bought our product from a store or another distributor or seller, please start from where you purchased.
Please note that we only support returns for NeckTheatre by Oriems.Fit. Some sellers may offer products from different suppliers and brands. We do not support warranty and returns for these irrelevant products.
For any questions about returns, contact us at office@necktheatre.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at office@necktheatre.com.
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